Privacy Policy

Who We Are

The address of our website is: https://tacay.co.

What We Collect and Store

While you visit our site, we will track:

• • Products you have viewed: We use this, for example, to show you the products you have recently viewed.

• • Location, IP address, and browser type: We use this for purposes such as estimating taxes and shipping costs.

• • Shipping address: We will ask you to provide this so that we can, for example, estimate the shipping cost before you place an order—and send you the order!

We also use cookies to track the contents of the cart while you browse our site.

When you purchase something from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit/payment card details, and optional additional information such as username and password. We use this information for purposes such as:

• • Sending you information about your account and order

• • Responding to your requests, including refunds and claims

• • Processing payments and preventing fraud

• • Setting up your account for our store

• • Complying with any legal obligations we have, such as tax calculations

• • Improving our store offerings

• • Sending you promotional messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which we use for the checkout process and future orders.

We usually store information about you for as long as we need the information for the purposes we collected and used it for, and as long as we are not legally required to keep it. For example, we store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store reviews or ratings if you choose to leave them.

Comments

When visitors leave comments on the website, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture becomes visible to the public in the context of your comment.

Media

If you upload images for your customer profile to our website, you should avoid uploading images with location data (GPS EXIF) included. Website visitors can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close your browser.

When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with

We share information with others who help us deliver your orders and manage services for you; for example:

Payments

We collect information from you during the payment process in our store.

We accept payments through PAYU. When processing payments, some of your data will be passed to PAYU, including the information required to process or support the payment, such as the total purchase amount and billing information.

Please review PAYU for more details.

Password Reset

If you request a password reset, your IP address will be included in the password reset email.

Comments

Visitor comments may be reviewed by an automated spam detection service.

How long we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account or have left comments on this website, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we have about you. This does not include any data we are required to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, administrators and store managers can access:

• • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and

• • Customer information, such as your name, email address, and billing and shipping information.

Members of our team have access to this information to help complete orders, process refunds, and provide support.